Using semantic technologies for scalable multi-channel communication

Year: 
2014
Publication Date: 
Thursday, 29 May, 2014
Published in: 
11th European Semantic Web Conference (ESWC'2014)
Authors: 
Ioan Toma, Christoph Fuchs, Corneliu Stanciu, and Dieter Fensel
Abstract: 

The development of theWeb in the direction of user-generated content, information sharing, online collaboration and social media, have drastically increased the number of communication channels that can be used to interact with potential customers. In this demonstration we present the latest developments of our multi-channel communication so-

lution, which enables touristic service providers, e.g. hoteliers and touristic associations, in dealing with the challenge of improving and maintaining their communication needs. We make use of semantic technologies, i.e. semantic analysis, semantic annotations, ontologies, semantic matching and rules in order to automate several multi-channel  communication tasks.